IN CASE OF ANY FAILURE TO COMPLETE THE TRIP, FOR WHATEVER REASON, BY THE CLIENTS, WE ARE NOT LIABLE FOR ANY REFUNDS FOR ANY MEALS, ACCOMMODATION OR ANY SERVICES NOT USED DURING THE TRIP. FURTHER, IF YOU COMMIT ANY UNLAWFUL ACT DURING THE TRIP AND ARE COMPELLED TO LEAVE NEPAL, WE ARE NOT LIABLE FOR ANY REFUNDS.
Passport and Visas (Nepal and India)
Passport and Visas (Bhutan and Tibet)
RISK AND LIABILITIES
ALL OUR NEPAL, INDIA, BHUTAN AND TIBET TOURS ARE CONDUCTED BY FOLLOWING THE RULES AND REGULATIONS OF THE TOURISM BOARD OF THE RESPECTIVE COUNTRY. ACE THE HIMALAYA WILL NOT BE RESPONSIBLE FOR CHANGES IN ITINERARIES DUE TO UNFORESEEN CIRCUMSTANCES THAT ARE BEYOND OUR CONTROL. FOR INSTANCE: LAST MINUTE CHANGE IN GOVERNMENT RULES, LOCAL POLITICS, GOVERNMENT RESTRICTION, BAD WEATHER, ILL HEALTH CONDITION OF TREKKERS, DEATH, ROAD BLOCKAGE, FLIGHT DELAY/CANCELLATION, NATURAL DISASTERS (EARTHQUAKE, LANDSLIDE, FLOOD, SNOWFALL, AVALANCHE, ETC) AND ANY OTHER THINGS BEYOND OUR CONTROL. ANY ADDITIONAL EXPENSES NECESSITATED BY SUCH AN EVENT WILL BE BORNE BY THE CLIENT/S. FURTHER, WE RECOMMEND YOU TO HAVE TRAVEL INSURANCE WHILE TRAVELING IN NEPAL.
Having Travel Insurance is compulsory for all clients while traveling with us. The travel insurance must cover weather delays, personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance, trip cancellations, natural disasters, theft of baggage, loss of gear and equipment etc.
Domestic flight delay/Cancellation
Generally, due to bad weather conditions and poor visibility, flight delays or cancellation are likely to happen in mountain countries/regions. In such a case, we are not liable for any extra expenses or inconveniences. Since the weather of the mountain region is quite unpredictable, we suggest you arrange a minimum of 1 or 2 extra days (especially Everest region treks) so that you won’t miss your International flight. Further, we suggest you bring some extra cash to prepare for unforeseen circumstances.
Changes to your trip and price due to natural disasters, flight delay etc.
In the event of cancellations/changes of the trip due to any unforeseen circumstances like natural disasters, flight delay etc., we will arrange another trip for you of the same price value. Also, you are free to reschedule the trip. While rescheduling the trip of either the same price value or higher value, you need to pay the amount of used services from your previously booked trip. Similarly, if the price increases for the rescheduled departure, you will pay the difference between new prices and old prices.
Most of our trip packages are based on twin-sharing accommodation. Furthermore, a single-room supplement charge will be imposed on the clients who don’t have another tour participant to share accommodation with.
Likewise, we reserve the right to revise pricing rates posted in our marketing material under any circumstances or on the pressure of various external factors like changes in exchange rate, government action, etc. which are far from our control.
Health and Fitness
You should be physically and mentally fit when trekking in high altitude regions. Therefore, we suggest you undergo a medical examination with a general practitioner (GP) regarding your health and fitness before traveling with us. If you have any preexisting medical conditions or disabilities, please notify us at the time of booking.
A legal guardian/parent must accompany the participant below the age of sixteen.
Ace the Himalaya is concerned to protect the privacy and confidentiality of your personal information. No private or personal information that you provided to us when booking will be disclosed for any other purposes.
YOU AGREE THAT ACE THE HIMALAYA MAY USE IMAGES OF YOU TAKEN DURING THE TRIP WITHOUT RECOURSE TO YOU AND WITHOUT COMPENSATION TO YOU, FOR PUBLICITY AND PROMOTION PURPOSES THROUGH WHATEVER MEDIUM IT CHOOSES.
Should you have a complaint about the trip, make it known to our staff at the earliest opportunity, so that s/he may take appropriate actions to resolve it. Your satisfaction is our top-notch priority.
Acceptance of Terms
These terms and conditions are valid only if you book the trip with us directly. If you book our trip through a third party or any agents, you are liable to their terms and conditions as well as our terms and conditions.
Applicable Law and Choice of Forum
Ace the Himalaya main office is located in Kathmandu, Nepal. These terms and conditions are governed by the laws of Nepal. Any dispute arising out of these terms and conditions shall be resolved exclusively by the District Court, Appellate Court, and Supreme Court located in Kathmandu, Nepal. There is no case in a foreign country, and the parties agree that the court of Nepal is the appropriate forum for any claim or proceeding commenced in relation to these terms and conditions.