AlpsAdventures Terms & Conditions

Terms and Conditions

You must recognise that climbing, walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

That having been said nothing wonderful ever happened when you stay in your comfort zone. When you come on an adventure with us you must be prepared for a little unpredictability and unknown outcome. That is what makes it exciting.

Our trips are to wonderful places. We hope to excite you, to set your pulse racing and steal your breath with beauty; to give you new experiences that you will enjoy, rave about and remember fondly, that will put a smile on your face long after you are back in your comfort zone!

Bookings

A trip means any booking on our courses that may be a skill based course or an adventurous journey. The company in this case is AlpsAdventure.

To book a place you must complete the booking through our, or our partners, website and pay the deposit. You must then complete the payment procedure/ schedule in order to keep your place on that trip. Deposits are set out in the individual trip prices and itineraries. Deposits are non-refundable. You are advised to take out insurance as soon as you book. This will allow you to recover payments (usually less an excess) if you must cancel and these circumstances of cancellation are covered by your insurance.

You must complete the further questions required for each trip in order to allow the company to be well informed of any needs you have.

Medical and Welfare

The aim of medical questionnaires is to keep you safe and to ensure that every risk is evaluated and understood. If you have any medical problem or disability you must inform us so we can keep you safe and advise you appropriately. If you have a last minute medical problem please contact us to inform us.

Where you have encountered any infectious disease, you must notify the Company immediately. Where the Departure Date falls within the accepted quarantine period for transmission of the disease, the Company reserves the right to cancel the booking as set out above; this shall be deemed to be cancellation arising from an event of Force Majeure pursuant to these terms and conditions and no compensation shall be payable to you.

If you booked through Skyhook Adventure then your booking is guaranteed via Trust My Travel. Direct Bookings are not guaranteed.

Itinerary

Every effort will be made to match your advertised itinerary but there may be occasions when an alternative is required. This could be due to freak or unseasonable weather, avalanche risk or other unforeseen circumstances.

Please make careful note of departure points and times and ensure that you are at the meeting points early rather than late.

Payments

You must pay your deposit and balance using lawful means. You must pay the amount of your trip and ensure that any additional charges are carried by yourself.

You must meet the payment schedule that is set in relation to your departure dates.

Extra Charges

Any extra equipment, e.g. Hiking Poles, Sheet sleepingbag that you hire/buy from the the company must be paid for in cash at the beginning of the trip. You are responsible for any borrowed/ hired equipment. Please return it in good condition or you will be asked to pay the cost price for it.

Photo-Waiver

By agreeing to these booking conditions, you consent to the Company's staff taking photographs and/or video footage of you during the Trip and that these images may be used by the Company for publicity and training purposes including, but not limited to, in brochures, websites material and in the media.

Reasonableness

Our trips are keenly priced for the benefit of our customers. These are not luxury trips. The food is wholesome and filling. Please come with a positive can-do attitude prepared to be a member of a team and contribute. The leadership has your best interests at heart and want you to all have an experience of a lifetime but this occasionally requires compromise.

The Leader or Course Director (or any of our Staff, Guides or Instructors with responsibility for your wellbeing) will do his or her utmost to ensure that any problems are solved for the benefit of the majority of those taking part. Agreeing to these terms and conditions signifies your acceptance of a Leader's,or Instructor’s authority to make decisions affecting the group or individuals on the trip (s) you are booking. For instance, the Leader, or an Instructor may require you and/ or others to leave the trip if he or she believes that a person, or a person's health, is at risk, if an illegal act has been or may be committed, or behaviour may become, or has been, detrimental to the safety, enjoyment or well-being of the group or of any individual within the group.

If you leave a trip once it has started, for whatever reason, you will not be entitled to a refund or to compensation.

The Company will not be liable where any failure in the performance of the Contract is due to: you; or a third party unconnected with the provision of the trip and where the failure is unforeseeable or unavoidable; an event or any other unusual and unforeseeable circumstances beyond the Company's control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Company or its suppliers, even with all due care, could not foresee or forestall. The Company shall not be liable for any illness, injury or loss of life sustained on any trip, except where such illness, injury or loss of life is caused by the negligence of the Company or its employees, nor will the Company be liable for any uninsured loss of personal property.

Complaints

If you have a problem during the trip, please inform the Leader, the Course Director, a Guide and/ or an Instructor immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up by writing to the Managing Director at the Company's registered office giving your trip name, the departure date and all other relevant information and, where possible, evidence. Any such complaint must be received not later than 28 days of the date of your return from the trip. Please keep your letter concise and to the point. This will assist in identifying quickly your concerns and speed up the response to you.

If you fail to follow this simple procedure, the Company will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in-country and this may affect your rights under this Contract as you will have failed to have mitigated (minimised) your losses and will be unable to recover compensation for this element subsequently.

Only a Director of the Company may promise a refund or offer compensation. The Company’s Leaders, Instructors, Agents, Representatives or Employees are not entitled to promise a refund nor to offer compensation and the Company will not be bound by any such promise or offer.

The terms and conditions of all agreements made with the Company shall be subject to and governed by law. When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.