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Atlas Vertical Terms & Conditions


INSURANCE
In the unlikely case of emergency, participants may, depending upon program location, be liable to
any rescue or evacuation costs incurred either on their behalf or as a result of their actions. To avoid
these costs, each participant must have an emergency medical expenses insurance. This insurance
should cover practice of sport activities, which includes skiing, snowboarding, heliskiing, skimountaineering,
hiking etc.; and cover emergency helicopter evacuation.
For your tranquillity, and to avoid any financial difficulties that an unexpected cancellation or
interruption could cause, we strongly recommend to purchase trip cancellation/interruption
insurance.
You must provide us the details of your insurance before your trip.

WEATHER AND MOUNTAIN CONDITIONS
Mountain weather is unpredictable in all seasons and is a constant factor that shapes the decisions
we make before and during our programs. It would not be practical for us to refund every situation
where our guests do not get the weather conditions they hope for and we make every effort to
develop alternative plans. If you have a single objective in mind (such as a peak or route) we cannot
guarantee that the conditions or weather will allow an attempt of that objective. We will work
diligently to give you the best experience with the conditions we face at the time.

LIABILITY
Participation in wilderness activities involves many risks, dangers and hazards. Avalanches occur
frequently in the terrain used for wilderness activities and may be caused by natural forces or by
persons travelling through the terrain. Client should be aware that the Atlas Vertical. and their guides
and employees may fail to predict whether the terrain is safe or whether an avalanche may occur.
The terrain used for wilderness activities is uncontrolled, unmarked, not inspected, and involves
many risks, dangers and hazards in addition to that of avalanche. These may include, but are not
limited to: cliffs; trees, tree wells; tree stumps; forest dead fall; creeks; rocks;
rockfall; boulders; holes and depressions on or below the snow surface; variable and difficult snow
conditions; effects of high altitude including pulmonary edema and cerebral edema; equipment
failure; encounters with dangerous or poisonous flora and fauna; impact or collision with other
persons; becoming lost or separated from one’s party or guide; negligence of other persons;
negligence on the part of the operators or their guides and employees, including the failure of the
operators or their guides, pilots and employees to safeguard or protect the client from the risks,
dangers and hazards of wilderness skiing. Communication in the alpine terrain may be difficult, and
in the event of an accident or illness, rescue, medical treatment and evacuation may not be available
or may be delayed. Alpine weather conditions may be extreme and can change rapidly and without
warning. Disease may arise from the increased difficulty in maintaining personal hygiene.
The client should be aware of the risks, dangers and hazards associated with wilderness skiing, and
freely accept and fully assume all such risks, dangers and hazards and the possibility of personal
injury, death, property damage or loss resulting therefrom.

PROBLEMS & COMPLAINTS
If you are unhappy with a service or facility provided in our programs, you should address your
complaint immediately to Atlas Vertical. local representative and, if relevant, to the management
of the hotel or other supplier whose services are involved, so that Atlas Vertical. will have an
opportunity to correct the matter during the program.
If the problem cannot be solved locally however, you must write to us within 30 days of your return to
the country of residence, giving your booking information and full details of your complaint.

Payment Terms

Payment
A deposit is required to secure the booking. Final balance is due two months before the trip start date. Payment must be made within 7 days of the final balance due date. Failure to make payment will result in cancellation of your trip

Cancellations
You can cancel bookings on these terms, and will be refunded accordingly:

  • Two months or more before departure: we refund 100% of holiday cost, less any deposit paid.

  • Two months or less before departure: we refund 0% of holiday cost.

Previous Terms - Before 27/6/2018

These terms apply for bookings before 27/6/2018. For refunds, you may recieve up to 100% (minus deposit) more than 120 days before departure, 75% (minus deposit) 120-90 days before departure, 50% (minus deposit) 90-60 days before departure and 25% (minus deposit) 60-30 days before departure.