Terms & Conditions
Skyhook Mountaineering Ltd. legally acts as a travel agent for the purpose of this booking, and your contract lies with RMH Ltd, with additional terms as follows:
REGISTRATION POLICIES AND CONDITIONS
By submitting a registration form on-line and paying a deposit, the client has entered into an
agreement with RMH Limited. The completed registration form along with the terms and conditions,
climbing and skiing trips or quote and the rates and dates constitute a legally binding agreement
between RMH Limited. and the client.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is your responsibility that visas, passports and other travel documents are in order before
departure. In the event that RMH Limited. agrees to liaise with the appropriate Consulate or
Embassy in order to obtain the necessary permits or visas for your trip, it is unable to accept
responsibility for any decisions, actions, losses or delays in relation to the application or grant of
such permits or visas and the consequential effect it may have on the holiday itself.
Your physician must clear any health problems that may affect your participation in any program. It
is imperative you disclose any medical condition that could put you, your guide or others safety at
In the unlikely case of emergency, participants may, depending upon program location, be liable to
any rescue or evacuation costs incurred either on their behalf or as a result of their actions. To avoid
these costs, each participant must have an emergency medical expenses insurance. This insurance
should cover practice of sport activities, which includes skiing, snowboarding, heliskiing, skimountaineering,
hiking etc.; and cover emergency helicopter evacuation.
For your tranquillity, and to avoid any financial difficulties that an unexpected cancellation or
interruption could cause, we strongly recommend to purchase trip cancellation/interruption
You must provide us the details of your insurance before your trip.
WEATHER AND MOUNTAIN CONDITIONS
Mountain weather is unpredictable in all seasons and is a constant factor that shapes the decisions
we make before and during our programs. It would not be practical for us to refund every situation
where our guests do not get the weather conditions they hope for and we make every effort to
develop alternative plans. If you have a single objective in mind (such as a peak or route) we cannot
guarantee that the conditions or weather will allow an attempt of that objective. We will work
diligently to give you the best experience with the conditions we face at the time.
Participation in wilderness activities involves many risks, dangers and hazards. Avalanches occur
frequently in the terrain used for wilderness activities and may be caused by natural forces or by
persons travelling through the terrain. Client should be aware that the RMH Limited. and their guides
and employees may fail to predict whether the terrain is safe or whether an avalanche may occur.
The terrain used for wilderness activities is uncontrolled, unmarked, not inspected, and involves
many risks, dangers and hazards in addition to that of avalanche. These may include, but are not
limited to: cornices; crevasses; cliffs; trees, tree wells; tree stumps; forest dead fall; creeks; rocks;
rockfall; boulders; holes and depressions on or below the snow surface; variable and difficult snow
conditions; effects of high altitude including pulmonary edema and cerebral edema; equipment
failure; encounters with dangerous or poisonous flora and fauna; impact or collision with other
persons; becoming lost or separated from one’s party or guide; negligence of other persons;
negligence on the part of the operators or their guides and employees, including the failure of the
operators or their guides, pilots and employees to safeguard or protect the client from the risks,
dangers and hazards of wilderness skiing. Communication in the alpine terrain may be difficult, and
in the event of an accident or illness, rescue, medical treatment and evacuation may not be available
or may be delayed. Alpine weather conditions may be extreme and can change rapidly and without
warning. Disease may arise from the increased difficulty in maintaining personal hygiene.
The client should be aware of the risks, dangers and hazards associated with wilderness skiing, and
freely accept and fully assume all such risks, dangers and hazards and the possibility of personal
injury, death, property damage or loss resulting therefrom.
PROBLEMS & COMPLAINTS
If you are unhappy with a service or facility provided in our programs, you should address your
complaint immediately to the RMH Limited. local representative and, if relevant, to the management
of the hotel or other supplier whose services are involved, so that RMH Limited. will have an
opportunity to correct the matter during the program.
If the problem cannot be solved locally however, you must write to us within 30 days of your return to
the country of residence, giving your booking information and full details of your complaint.
Except where otherwise expressly stated in these terms and conditions, RMH Limited. regrets it
cannot accept liability or pay any compensation where the performance or prompt performance of its
contractual obligations are prevented or affected by "Force Majeure". In these conditions, "Force
Majeure" means any event which RMH Limited. or the supplier of the service(s) in question could
not, even with due care, foresee or avoid. Such events may include war, or threat of war, riot, civil
strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions,
avalanches, fire, and all similar events beyond control of RMH Limited.
Russian Mountain Holidays LLC.
Legal address and office in Russia: 6 Panagyurishte Street, Entrance 9, Door 117, Pyatigorsk,
Stavropol Region, Russia, 357500
Tel.: + 7(928) 22 555 15
A deposit is required to secure the booking. Final balance is due two months before the trip start date. Payment must be made within 7 days of the final balance due date. Failure to make payment will result in cancellation of your trip
You can cancel bookings on these terms, and will be refunded accordingly:
Two months or more before departure: we refund 100% of holiday cost, less any deposit paid.
Two months or less before departure: we refund 0% of holiday cost.