Is my trip going ahead?
All the trips available on our website are going ahead. In the unfortunately event that your trip is cancelled, we will reach out to you directly to confirm your options.
What happens if my trip is cancelled?
In the unlikely event that your trip is cancelled by us, we will reach out directly to offer you the following options:
- A free date change - you can choose a new date for the same trip.
- A lifetime deposit credit - we'll give you a lifetime deposit credit which you can use on the deposit of the same trip, or a completely different one if you prefer. If you've paid the balance as well (the full amount), we'll refund this balance to the card you paid with, so that the new balance is due 2 months before your new trip.
- A full refund - we understand sometimes these options won't work for you. In this case we'll offer you a full refund of any payments made for the trip, and we'll also return any credits or single-use discounts so that you can use them again.
What happens if Government restrictions prevent me from travelling?
You can also opt for a free date change, if a change in Government restrictions prevent you from travelling. To do this you simply need to let us know either 30 days before the trip, or if the restrictions are announced after this point you can let us know any time up to 24 hours before the trip starts.
What else can I do to protect myself?
We highly recommend taking out comprehensive travel insurance. Whilst we can't provide formal advice on travel insurance, we do understand many providers are now including Covid-19 cover.