In the unlikely event that your trip is cancelled by us, we will reach out directly to offer you the following options:
- A free date change - you can choose a new date for the same trip.
- A lifetime deposit credit - we'll give you a lifetime deposit credit which you can use on the deposit of the same trip, or a completely different one if you prefer. If you've paid the balance as well (the full amount), we'll refund this balance to the card you paid with, so that the new balance is due 2 months before your new trip.
- A full refund - we understand sometimes these options won't work for you. In this case we'll offer you a full refund of any payments made for the trip, and we'll also return any credits or single-use discounts so that you can use them again.