The Skyhook Promise

Booking an adventure should be exciting, not stressful.

That’s why we’ve built Skyhook around experienced local Hosts, straightforward booking terms, protected payments and a team that’s here to help when you need us.

Here’s what you can expect when you book your adventure through Skyhook.

Tried, tested, and loved

Thousands of travellers have booked adventures through Skyhook and shared their experiences afterwards.

Take a look at our Trustpilot page and reviews on our website to see what other Skyhook travellers have to say.

Experienced local Hosts

Your Trip is created and run by the local Host shown on the Trip page and at checkout.

We carefully select the Hosts who use Skyhook and look for experienced local operators with the knowledge and expertise to deliver brilliant adventures.

Once you’ve booked, you can also speak directly with your Host or Head Guide about Trip-specific questions.

Set departure dates

Almost all Skyhook Trips are listed with set group departure dates, so you can make your plans with confidence.

For a small number of Trips, availability may depend on things like permits, accommodation or minimum participant numbers. Where a date needs to be confirmed by the Host after booking, we’ll make this clear on the Trip page.

If you’re unsure about a particular departure, just ask us before booking, and we’ll be happy to help.

Flexible bookings

Plans sometimes change. On most Skyhook Trips, you can change dates or cancel your booking up to 60 days before departure.

Some Trips have different conditions because of things like permits or other commitments made by the Host. Where that applies, we’ll flag it on the Trip page.

Our Booking Terms explain the cancellation, date-change and Skyhook Credit rules in full.

Protected payments

Bookings made through Skyhook are financially protected by Repayd (formerly Trust My Travel) against the unlikely event of insolvency.

So you can book knowing your payment has protection in place.

Easy card payments

We accept Visa and Mastercard payments through our secure payment gateway. You’ll pay a deposit at the time of booking, with the balance due on or before 60 days before departure.

Support when you need it

Skyhook gives you a simple way to book directly with great local adventure Hosts — with our team here to support the booking along the way.

Before you travel, we can help with questions about your booking and put you in touch with your Host where you need Trip-specific advice.

And if something doesn't go to plan, we'll help you understand the next steps.

Adventure travel doesn't always run exactly to plan.

Weather changes. Routes sometimes need to move. Transport gets delayed. A guide may need to make a safety decision. That's part of travelling in adventurous environments, and reasonable changes don't necessarily mean that something has gone wrong.

But occasionally there may be a genuine problem with the way a Trip is being delivered.

If that happens, here's what to do.

1. Tell your Guide

If something isn't right during your Trip, tell your guide as soon as you reasonably can.

They're on the ground with you and are normally in the best position to understand what's happening and, where possible, put it right there and then.

2. Give your Host the chance to help

If the issue isn't resolved by your Guide, raise it with the Host operating your Trip while you're still travelling wherever reasonably possible.

This is important because many problems can be investigated or resolved much more effectively at the time than after everyone has returned home.

3. Still not resolved? Talk to Skyhook

If you've raised the issue with your Guide or Host and it hasn't been resolved, you can contact us.

We'll ask for a written statement outlining what happened, gather the relevant information, and speak with the Host where appropriate.

4. We'll help find a fair way forward

Where there is a genuine unresolved issue, we'll help facilitate the conversation between you and the Host and work towards a fair outcome based on the circumstances.

That doesn't mean every change, disappointment, or problem will result in a refund or compensation. Adventure travel involves uncertainty, and some things are simply outside anyone's reasonable control.

What we can promise is that we'll take genuine concerns seriously, look at the available information fairly, and help you and the Host work through the issue.

Great adventures work best when everyone plays their part.

Our Hosts are responsible for operating their Trips and making decisions on the ground, including decisions about safety.

We ask you to read the Trip information before booking, make sure the adventure is suitable for you, follow reasonable instructions from your Guides, and raise problems promptly if they arise.

Skyhook's role is to give you a trusted platform through which to find and book these adventures, make the booking process straightforward, and support communication between you and your Host when needed.

For the full details of your booking, including cancellation rules, responsibilities and the respective roles of Skyhook and your Host, please read our Booking Terms and the applicable Host's Booking Terms.

Book with confidence. Go somewhere extraordinary.