These Host Terms govern the relationship between Skyhook Adventure Limited, doing business as “Skyhook” or “Skyhook Adventure” (“Skyhook”, “we”, “us” or “our”), and the individuals, companies or organisations offering Trips through the Skyhook platform (“Host”, “you” or “your”).

Skyhook operates www.skyhookadventure.com and related booking services (the “Platform”), through which independent local Hosts can market and accept bookings for adventure Trips.

By applying to become a Host, maintaining a Host account, listing a Trip, receiving an enquiry or booking, or responding to a Guest through the Platform, you agree to these Host Terms.

If you accept these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that entity.

Guest, Customer or Enquirer means a person using the Platform to view information, make an enquiry about, or book a Trip provided by you.

Trip means the tour, holiday, travel arrangements, accommodation, transport, facilities, meals, activities, equipment and/or other services which you create and make available as a set or standardised package for booking by customers. 

Host Amount means the amount payable to you in respect of a booking, subject to these Terms.

Guest Price means the price payable by the Guest through the Platform.

Commission means the amount retained by Skyhook for providing its Platform and booking services.

Customer Terms or Host Terms and Conditions means your own terms and conditions governing your contractual relationship with Guests.

Skyhook Booking Terms means the terms and conditions applying between Skyhook and Guests who make bookings through the Platform.

Information means images, videos, text, prices, availability, itineraries, data and any other information or media provided by you to Skyhook.

Skyhook operates an online marketplace and booking platform through which independent local Hosts can market their Trips, receive enquiries and accept bookings.

Skyhook provides services including displaying Trips, advertising and marketing trips, facilitating communication, processing bookings and payments, administering booking policies and providing customer support.

Skyhook does not create, design, organise or operate your Trip.

You are the independent provider of the Trip.

You are responsible for creating, designing, planning, organising and operating your Trip and for determining the accommodation, transport, activities, equipment, guides, suppliers and other services which make up the Trip.

Nothing in these Terms creates a partnership, joint venture, employment relationship or general agency between Skyhook and the Host.

Where these Terms expressly authorise Skyhook to act on your behalf in relation to matters such as collecting payments or administering bookings, that authority is limited to those purposes.

When a Guest books your Trip through Skyhook, there are separate contractual relationships:

Guest and Skyhook

The Guest enters into a contract with Skyhook governing their use of the Platform and Skyhook's booking services, subject to the Skyhook Booking Terms.

Guest and Host

The Guest enters into a contract directly with you for the provision and operation of the Trip.

That contract is subject to:

• your Customer Booking Terms;

• the booking conditions applicable to bookings made through the Skyhook Platform, as described below; and

• applicable law.

Skyhook is not a party to the contract between you and the Guest for the provision and performance of the Trip.

As Host, you are responsible for the creation, organisation and operation of your Trip.

This includes, where applicable to the Trip, responsibility for the following:

• designing and determining the itinerary;

• determining the activities and experiences included;

• arranging accommodation;

• arranging in-country transport;

• arranging meals and other included services;

• selecting and appointing guides and trip leaders;

• selecting accommodation providers, transport providers, activity providers and other suppliers;

• determining appropriate staffing and guide-to-Guest ratios;

• determining what equipment is required and, where applicable, providing suitable equipment;

• determining fitness, experience, health, age or other participation requirements;

• assessing the risks associated with the Trip and its activities;

• establishing appropriate safety and emergency procedures;

• obtaining any permits, licences, registrations or permissions necessary to operate the Trip;

• determining whether weather, environmental or other conditions make the Trip or any activity safe to operate;

• making operational and safety decisions during the Trip; and

• properly performing all services promised to Guests as part of the Trip.

The Host and its guides have operational control of the Trip.

Skyhook does not direct your guides, employees, suppliers or contractors and does not make day-to-day operational or safety decisions concerning the Trip.

You may engage employees, guides, contractors, accommodation providers, transport providers, activity providers and other suppliers to perform parts of your Trip.

You are responsible for selecting those persons and businesses and for satisfying yourself that they have the qualifications, experience, licences, insurance and competence appropriate to the services they provide.

For the purposes of your obligations under these Terms, you remain responsible for the acts and omissions of your employees, guides, contractors and suppliers as if they were your own.

Engaging another person or organisation to perform part of a Trip does not transfer responsibility for that service to Skyhook.

You are responsible for determining which laws and regulatory requirements apply to you and your Trips.

This may include requirements concerning:

• travel and tourism;

• package travel;

• insolvency protection;

• consumer protection;

• guiding and activity licensing;

• transport;

• employment;

• health and safety;

• permits;

• insurance;

• data protection;

• taxation; and

• environmental regulation.

Where you combine accommodation, transport, activities or other travel services into a Trip, you are responsible for that combination of services and for complying with any legal obligations which apply to you as a result.

Hosts must apply before offering Trips through Skyhook.

Skyhook may carry out reasonable onboarding and eligibility checks before or during your participation on the Platform.

We may request information concerning matters including:

• your identity and business registration;

• your experience;

• relevant qualifications;

• professional or industry memberships;

• insurance;

• licences and permits;

• emergency procedures;

• operating procedures; and

• your Customer Terms.

You must provide requested information accurately and promptly and notify Skyhook if material information subsequently changes.

These checks are carried out to determine whether Skyhook is willing to allow you and your Trips to use the Platform.

Skyhook's checks do not constitute certification, accreditation, approval or a warranty of the safety or quality of you, your business or your Trips.

You remain responsible for satisfying yourself that you, your staff, your suppliers and your Trips comply with all relevant legal, regulatory and professional requirements.

Skyhook may decline an application or suspend or remove a Host or Trip from the Platform where it reasonably considers this appropriate.

You must maintain appropriate terms and conditions governing your contractual relationship with Guests.

You may either:

• use your own existing Customer Booking Terms; or

• use or adapt the templated Host Customer Booking Terms made available by Skyhook for Hosts who do not already have terms in place.

Where you use your own Customer Terms, you must provide Skyhook with a current copy when requested and notify us of any material changes.

Where you use or adapt Skyhook's template Host Customer Booking Terms, you remain responsible for ensuring that they are appropriate for your business, Trips, jurisdiction and legal obligations.

Your Customer Terms should accurately identify your business as the provider and operator of the Trip and explain the terms upon which you provide your services.

Your Customer Terms continue to apply to Guests who book your Trips through Skyhook except where they conflict with the Skyhook booking framework described below.

As a condition of offering Trips through Skyhook, you agree that bookings made through the Skyhook Platform will be administered in accordance with Skyhook's applicable booking framework.

This includes Skyhook's rules relating to:

• deposits;

• balance payments;

• payment deadlines;

• Guest cancellations;

• date changes;

• rebookings;

• Skyhook credits;

• refunds;

• promotional pricing and promotional credits; and

• other booking administration matters expressly governed by the Skyhook Booking Terms or separately agreed between you and Skyhook.

Where your Customer Terms contain different or conflicting provisions concerning these matters, the applicable Skyhook booking terms will take precedence for bookings made through the Skyhook Platform to the extent of that difference or conflict.

For example, where your standard cancellation policy differs from Skyhook's cancellation policy, bookings received through Skyhook will be subject to Skyhook's applicable cancellation policy.

This priority relates to the administration and commercial conditions of a Skyhook booking. It does not otherwise replace your Customer Terms or transfer responsibility for the Trip or its operation to Skyhook.

You remain the provider of the Trip and responsible for its design, organisation, operation and performance.

You may, at your discretion under exceptional circumstances, offer a Guest more favourable cancellation, date-change, rebooking, refund or other arrangements than the Guest is entitled to under the applicable Skyhook Booking Terms.

For example, you may choose to allow a date change because of a Guest's individual circumstances.

Where you voluntarily agree to such an arrangement:

• you are responsible for any resulting cost or reduction in the Host Amount unless Skyhook expressly agrees otherwise; and

• you must notify Skyhook so that the booking and any payment adjustment can be administered correctly. 

Where the agreed change takes place after the 60-day deadline, Skyhook may be unable to manually amend or refund the booking. In such circumstances, you are responsible for agreeing and arranging any alternative arrangements directly with the Guest, at your own cost unless otherwise agreed with Skyhook. 

A discretionary concession made for one Guest does not change the applicable booking terms for other Guests or future bookings.

Once accepted as a Host, you will be given access to the Platform to create and manage Trips.

You are responsible for ensuring that the Information relating to your Trip is accurate, complete and current.

This includes information concerning:

• the itinerary;

• activities;

• inclusions and exclusions;

• accommodation;

• transport;

• meals;

• equipment;

• Trip difficulty;

• fitness and experience requirements;

• health or age restrictions;

• availability;

• meeting points and timings;

• pricing; and

• other material information that a Guest needs to understand before booking.

Skyhook may format, copy-edit, translate, restructure or otherwise present Information supplied by you so that it works effectively on the Platform or in marketing.

Skyhook may also suggest changes intended to improve clarity, presentation or commercial performance.

This does not transfer responsibility for the underlying Trip or the accuracy of the Information to Skyhook.

You remain responsible for checking that material information displayed about your Trip accurately represents the Trip you provide.

You must notify Skyhook promptly if any information becomes inaccurate or materially changes.

You will be able to set and update the Host Amount and availability for your Trips, subject to any separate commercial agreement between you and Skyhook.

You are responsible for ensuring that the prices and availability supplied by you are accurate.

You may, at your discretion, offer sale or discounted prices, including annual sales and last-minute discounts. Any such price must be agreed with Skyhook before being published or made available for booking. Bookings made at a sale or discounted price are final, and the discounted price will be used to calculate the corresponding payout. You are responsible for checking your payout statements and ensuring that any applicable discounts have been taken into account when calculating your expected payment. 

You agree to honour bookings made at the Host Amount and availability most recently supplied or approved by you.

Unless expressly stated otherwise on the Trip page or agreed with Skyhook in writing, a Trip listed as available on Skyhook must operate without requiring a minimum number of Skyhook bookings.

If a departure:

• requires a minimum number of participants;

• is subject to permit availability;

• is subject to accommodation confirmation; or

• is subject to another material condition,

you must tell Skyhook before the Trip is listed or before the affected departure is made available.

Any such condition should be made clear to Guests where appropriate.

Skyhook does not require exclusivity.

You may sell the same Trips directly or through other platforms.

Where a Skyhook departure is also being sold elsewhere, you are responsible for keeping availability accurate and ensuring that Skyhook Guests receive the Trip and services described in their booking.

Hosts may offer Guests additional services, arrangements or add-ons that are not included in the Trip booked through Skyhook. Any such extra services or add-ons are arranged directly between the Host and Guest and are separate from the Trip booked through Skyhook.

Skyhook does not collect or process payment for such extra services, does not accept responsibility for their provision, and is not a party to any agreement between the Host and Guest relating to those services.

The Host is solely responsible for agreeing the terms, price, payment and provision of any extra services directly with the Guest. The Host must not represent or imply that Skyhook has agreed to provide, pay for, guarantee or otherwise accept responsibility for any such service or arrangement.

Should a dispute arise between the Host and Guest regarding an extra service or other arrangement that is not included in the Trip sold through the Skyhook platform, Skyhook will not be responsible for resolving the dispute or be required to facilitate mediation between the parties.

Extra services can include, but are not limited to:

• Additional nights of accommodation

• Solo supplement fees

• Extra transport services

• Luggage transfers where these are not expressly included in the Trip

• Gear rentals

• Optional activities

Skyhook will agree a default Commission rate with you. 

The Guest Price may differ from the Host Amount to account for Skyhook's Commission and, where applicable, discounts, promotional pricing, Skyhook credits, currency conversion or other agreed pricing arrangements.

You authorise Skyhook to collect Guest payments relating to Skyhook bookings on your behalf and to deduct Commission and other amounts properly due under these Terms before paying you the Host Amount.

Unless otherwise stated, Skyhook's Commission and fees exclude VAT, sales tax or similar taxes.

You are responsible for determining and complying with the tax obligations applicable to your business and Trips.

Skyhook allows Guests to reserve a Trip by paying a deposit and paying the remaining balance at a later date.

The deposit amount, balance payment deadline and consequences of non-payment will be governed by the applicable Skyhook Booking Terms.

You authorise Skyhook and its payment providers to collect those amounts on your behalf.

Payment to Skyhook or its authorised payment provider in respect of your Trip will discharge the Guest's corresponding payment obligation to you.

Amounts collected in relation to your Trips are held by Repayd (formerly Trust My Travel), Skyhook's payment and financial-protection provider before being released.

Subject to these Terms and the applicable payment arrangements, the Host Amount will be scheduled for payment to your nominated account within 40 calendar days following completion of the Trip, as determined by Repayd.

Skyhook may delay, withhold, deduct or set off an amount where reasonably necessary in connection with:

• a Guest refund;

• a chargeback or payment dispute;

• a complaint concerning non-performance;

• suspected fraud;

• a breach of these Terms;

• an amount owed by you to Skyhook;

• a legal or regulatory requirement; or

• another legitimate issue concerning the booking.

Skyhook does not require Hosts to provide invoices for the provision of Trips, services or products supplied through the platform. Skyhook does not manage or maintain your accounting or financial records, and you are responsible for maintaining your own records. 

Downloadable statements are made available monthly. These statements are automatically generated and it is your responsibility to check or query any discrepancy.

You are solely responsible for complying with any invoicing, accounting, tax, reporting or other financial obligations applicable to you in your country of operation, including determining whether you are required to register for or collect any taxes.

Skyhook is not responsible for fees or charges imposed by your bank or payment provider in connection with receiving payments.

Bookings processed through Skyhook benefit from financial protection through Repayd (formerly Trust My Travel). By agreeing to these Terms, you also agree to the terms and conditions of Repayd.

You agree to comply with reasonable requirements arising from those arrangements and any applicable terms of the relevant provider.

Any independent legal obligation you have to arrange financial or insolvency protection for your business or Trips remains your responsibility.

You agree that Guest cancellations and date changes for bookings made through Skyhook will be administered in accordance with the Skyhook Booking Terms applicable when the booking was made.

Under Skyhook’s standard cancellation framework, where applicable:

• a Guest cancelling 60 days or more before departure will not generate a Host Amount payable to you;

• a Guest who has paid for their booking in full and subsequently cancels after the 60-day payment deadline will ordinarily generate the applicable Host Amount; and

• where a Guest has not paid by the 60-day payment deadline, Skyhook may allow a 7-day grace period before the booking is automatically cancelled. An automatic cancellation during this grace period will not generate a Host Amount payable to you.

For the purposes of determining whether an automatic cancellation following non-payment generates a Host Amount, the effective deadline is therefore 53 days before departure.

These provisions remain subject to the applicable Skyhook Booking Terms, any agreed exceptions, chargebacks and these Terms.

Should Skyhook’s cancellation framework change, the terms applicable to an existing booking will ordinarily be those in effect when that booking was made.

You must notify Skyhook immediately if you become aware that:

• you cannot operate a Trip;

• a departure must be cancelled;

• a significant part of the itinerary cannot be provided;

• an important inclusion is unavailable;

• the departure date or material arrangements must change; or

• another matter may materially affect a Guest's booking.

You are responsible for cancellations or material changes caused by you or by your guides, contractors or suppliers, subject to applicable law and any applicable force majeure provisions.

Skyhook may communicate with affected Guests and administer refunds, credits, alternative dates or other booking remedies.

Where a refund, compensation, chargeback or other cost results from your cancellation, non-performance, breach or material alteration of the Trip, the relevant amount may be deducted from money due to you or recovered from you.

Adventure Trips may sometimes need to change because of weather, transport disruption, environmental conditions, safety issues or other circumstances.

Operational decisions concerning whether and how a Trip should change after it has begun are the responsibility of you and your guides.

This includes decisions concerning:

• routes;

• activities;

• accommodation;

• transport;

• timings;

• safety;

• evacuation;

• participant removal; and

• whether an activity or Trip can safely continue.

Skyhook does not exercise operational control over the Trip.

You must make such decisions reasonably and professionally, taking into account Guest safety, your contractual obligations and applicable law.

Where a Guest requests a refund relating to the operation or performance of your Trip, you must cooperate with Skyhook and provide information reasonably requested to establish the relevant circumstances.

Skyhook may administer any refund in agreement with you, due under:

• the applicable Skyhook Booking Terms;

• your Customer Terms;

• an agreement reached with the Guest;

• applicable law; or

• these Host Terms.

Skyhook's administration of a refund does not mean that Skyhook was responsible for the circumstances giving rise to it.

Where a refund arises because of your cancellation, breach, non-performance or other act or omission for which you are responsible, you remain responsible for the relevant amount.

A Guest may dispute a payment through their bank, card issuer or payment provider.

You authorise Skyhook to administer and respond to chargebacks and other payment disputes relating to payments collected through the Platform.

You must provide any information or evidence reasonably requested by Skyhook promptly.

Where a chargeback or payment dispute results from:

• your cancellation;

• failure to provide the Trip;

• material non-performance;

• misleading or inaccurate Information;

• your breach of contract;

• your negligence or misconduct; or

• another act or omission for which you are responsible,

you will be responsible for the amount of the chargeback and associated payment-provider costs reasonably incurred by Skyhook.

Skyhook may deduct such amounts from money currently or subsequently payable to you or invoice you separately.

Chargeback decisions are made by the relevant bank, card issuer, payment provider or card scheme and are outside Skyhook’s control. Skyhook may respond to the dispute and provide supporting information on your behalf, but cannot guarantee the outcome of any chargeback or payment dispute.

Where a chargeback is ultimately upheld and the disputed payment is not recovered, any amount for which you are responsible under these Terms will be deducted from your next available payout or otherwise recovered from you in accordance with these Terms.

You are responsible for determining and providing as detailed an outline as possible for any fitness, skill, experience, equipment, age, health or other requirements for your Trip.

You must provide Skyhook with accurate information about those requirements so that they can be listed on the trip page in the FAQs. 

Where reasonably necessary for safety, you or your guide may refuse participation in, restrict, or remove a Guest from all or part of a Trip.

The Host's guide or trip leader has final operational authority during the Trip on matters concerning Guest safety and participant conduct.

Where practical, significant decisions of this kind should be documented.

You are responsible for managing the risks associated with your Trip.

You must maintain operating procedures appropriate to the nature of your activities and destination.

Where appropriate, this should include procedures relating to:

• risk assessment;

• emergency response;

• first aid;

• communications;

• evacuation;

• adverse weather;

• equipment;

• incidents and accidents; and

• escalation to emergency or local authorities.

You are responsible for determining what procedures are appropriate to your particular Trip.

Skyhook does not prepare or approve the operational risk assessments for your Trip and does not assume responsibility for your safety systems by requesting or reviewing information about them.

You must maintain insurance appropriate to your business and the Trips you provide.

Depending on your activities and applicable law, this may include public liability, professional liability, employers' liability, vehicle, activity-specific or other insurance.

You must ensure that your insurance appropriately covers the activities you provide and persons for whom you are responsible.

You must provide evidence of insurance to Skyhook when reasonably requested.

You must promptly tell Skyhook if relevant insurance expires, is cancelled, becomes materially restricted or otherwise ceases to provide appropriate cover.

Skyhook's receipt or review of an insurance document does not amount to confirmation that the insurance is adequate for your business or Trip.

You are responsible for responding to emergencies occurring during your Trip.

You must ensure that appropriate guides or staff have access to the procedures, equipment, information and communication methods reasonably required to respond to foreseeable emergencies.

As the operator of your Trips, you are responsible for obtaining and maintaining all relevant Guest information required to safely operate the Trip, including medical information and emergency contact details, before the Guest’s departure. Skyhook assists with the collection of this information through Trip forms and automated reminders, but this does not transfer responsibility for obtaining or verifying the required information from you to Skyhook. 

You must promptly inform Skyhook of any serious incident involving a Guest who have booked their Trip through the Skyhook platform, including:

• death;

• serious injury;

• hospitalisation;

• significant evacuation or rescue;

• police or regulatory involvement;

• a serious safety complaint; or

• another incident reasonably likely to result in a significant claim or legal proceedings.

Your first priority should remain the safety and welfare of those involved.

You must preserve relevant records and cooperate with Skyhook in understanding and documenting the circumstances after the immediate incident has been dealt with.

Nothing in this section makes Skyhook responsible for directing or managing an emergency during your Trip.

Because you provide and operate the Trip, Guests should raise concerns relating to the Trip with you or your guide in the first instance.

You must provide Guests with a channel to report problems during the Trip.

Where possible, you should investigate and attempt to resolve a problem while the Trip is taking place.

This gives you the opportunity to understand the issue and take appropriate action before it becomes more serious.

A Guest may contact Skyhook where an issue has not been resolved directly with you.

Skyhook may then facilitate communication between you and the Guest and review relevant information.

You must cooperate with Skyhook and normally respond to requests for information within five working days, or sooner where the circumstances require it.

Skyhook may assist the parties in seeking a reasonable resolution, but its involvement in a complaint does not transfer responsibility for the Trip to Skyhook.

Where a refund or other remedy is due because of your breach, non-performance, negligence or another act or omission for which you are responsible, you remain responsible for that remedy.

Skyhook may separately choose to make a goodwill payment or provide Skyhook credit to a Guest from its own funds. Unless otherwise agreed, such a discretionary gesture will not establish liability on your part or create an entitlement for other Guests.

You are responsible for ensuring that Information you provide is accurate, current and complete.

You warrant that you have all rights, permissions and consents necessary to provide any images, videos, logos, trademarks, text or other material supplied to Skyhook.

You grant Skyhook a non-exclusive licence to use such Information for the purposes of:

• displaying your Trips;

• operating the Platform;

• advertising and marketing your Trips;

• promoting Skyhook and its marketplace; and

• communicating with existing and prospective Guests.

Skyhook may determine the layout and presentation of the Platform and may reasonably edit copy for presentation, clarity, formatting or marketing purposes.

Any material change affecting the substance of the Trip should be agreed with you or verified against information provided by you.

Skyhook may provide you with personal information relating to Guests where necessary for you to manage and deliver their booking.

This may include:

• names;

• contact information;

• health or medical information;

• dietary requirements; and

• relevant travel information.

You must process Guest information lawfully, securely and only for legitimate purposes connected with their booking unless the Guest has separately consented to another use.

You must comply with applicable data-protection law.

You must not use Guest information obtained through Skyhook for unsolicited marketing.

Where you need to provide Guest information to a guide, supplier or other third party in order to deliver the Trip, you are responsible for ensuring there is a lawful basis for doing so and that the information is appropriately protected.

Routine communication with Guests who book through Skyhook should take place through Skyhook's messaging system where practicable.

You may communicate with a Guest by telephone, email or another method where necessary for urgent operational purposes, emergencies or the effective delivery of the Trip.

You must not use Guest contact details obtained through Skyhook to:

• solicit direct bookings intended to circumvent Skyhook;

• send unsolicited marketing;

• promote unrelated products or services; or

• request reviews on another platform where doing so is contrary to Skyhook's reasonable marketplace policies.

You accept responsibility for the Trips you create, organise and operate and for the services provided to Guests as part of those Trips.

To the fullest extent permitted by law, Skyhook is not responsible for the acts or omissions of:

• you;

• your employees;

• your guides;

• your contractors;

• your suppliers; or

• other persons engaged by you in connection with a Trip.

Skyhook is not responsible for injury, death, property damage, financial loss or other loss arising from the design, organisation, operation or performance of your Trip except to the extent that such loss was directly caused by Skyhook's own breach of a legal duty for which liability cannot lawfully be excluded.

Skyhook will take reasonable steps to operate the Platform but does not guarantee that it will be continuously available or error-free.

To the fullest extent permitted by law, Skyhook will not be responsible for loss caused solely by:

• temporary Platform unavailability;

• technical errors;

• typographical errors;

• delays in publishing Information;

• failure to display a listing; or

• inaccurate Information supplied by you or another third party, including where Information has been amended or edited and you have failed to check or verify its accuracy. 

To the fullest extent permitted by law, you agree to indemnify and keep indemnified Skyhook, its officers and employees against liabilities, losses, damages, claims, refunds, chargebacks, penalties and reasonable legal and professional costs arising from or connected with:

• your Trip or its operation;

• your breach of these Terms;

• your breach of your contract with a Guest;

• any act or omission of you, your employees, guides, contractors or suppliers;

• death, personal injury or property damage arising from your Trip;

• your negligence or misconduct;

• inaccurate, misleading or unlawful Information supplied by you;

• your failure to comply with applicable law;

• your failure to maintain appropriate licences, permits or insurance;

• infringement of a third party's intellectual property, privacy or other rights by material supplied by you; or

• a claim by a Guest or other third party arising from services provided by you or persons appointed by you.

To the fullest extent permitted by law, Skyhook will not be liable to you for:

• indirect or consequential loss;

• loss of profit;

• loss of revenue;

• loss of business;

• loss of opportunity; or

• loss of goodwill

arising from your use of the Platform.

Skyhook does not guarantee any minimum number or value of enquiries or bookings.

Skyhook's total liability to you arising from an individual booking will be limited to the Commission paid or payable to Skyhook in respect of that booking.

Skyhook may temporarily suspend a Host, Trip, departure or booking where it considers this necessary in connection with:

• Guest safety;

• serious Guest complaints;

• suspected misconduct;

• inaccurate or misleading Information;

• insurance concerns;

• regulatory concerns;

• suspected fraud;

• payment risk;

• breach of these Terms; or

• potential material harm to Guests, Skyhook or third parties.

Suspension by Skyhook does not transfer responsibility for your existing Trips or Guests to Skyhook.

Either party may terminate this agreement at any time.

Termination does not automatically cancel bookings accepted before termination.

Unless Skyhook expressly agrees otherwise, you remain responsible for properly performing bookings accepted before termination.

If you cannot or will not perform an existing booking, you remain responsible for the resulting refunds, claims and other consequences in accordance with these Terms, your Customer Terms and applicable law.

Clauses which by their nature are intended to continue after termination, including provisions concerning payments, refunds, liability, indemnities, Guest data and disputes, will continue to apply.

Skyhook may update these Terms from time to time.

Where a change materially affects your rights or obligations, Skyhook will provide reasonable notice where practicable.

Changes will not ordinarily retrospectively alter the commercial terms applicable to an existing booking unless required by law or agreed with you.

Continued use of the Platform after revised Terms take effect constitutes acceptance of those revised Terms.

These Terms, together with any separate written commercial agreement expressly agreed between you and Skyhook, constitute the agreement between Skyhook and the Host concerning use of the Platform.

Where a separately signed written agreement expressly conflicts with these Terms, that agreement will prevail.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

If Skyhook does not immediately enforce a provision of these Terms, this does not mean that Skyhook has waived its right to enforce that provision later.

These Terms and any non-contractual obligations arising from them are governed by the laws of Guernsey.

The courts of Guernsey will have exclusive jurisdiction in relation to disputes between Skyhook and the Host arising from or connected with these Terms, except where applicable law requires otherwise.

Last updated: 23rd September 2026