Privacy Policy & Terms

Terms & Conditions

Summary

As a quick summary, we act as a platform for you to book awesome trips with local guides. When you make a booking, you are also accepting their booking terms and conditions, which we'll make available to you at the time. Make sure you check those terms. We highly recommend travel insurance for all trips, and be sure to check it covers the activities that the trip you are booking includes; often this is also a requirement for your trip.

Participation Requirements

All participants must be over 18 and confident that they meet the trip requirements as stated.

Risks

We ask you to read and understand the following participation statement, from the British Mountaineering Council.

“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

Full Terms

Introduction

When you access skyhookadventure.com (‘this Website’), or use any service offered by us on it (‘the service’) you are accepting the following terms. They apply to you, ‘the user’.

In the event of any difference between the supplier's terms and conditions and these booking conditions, the suppliers conditions will apply in respect of that difference.

Our service

The aim of this website and our service is to provide access to holiday services available from local guides, tour operators, accommodation providers and other service providers (together ‘supplier(s)’) available around the world.

Should you make a booking, your booking contract is with the supplier(s) named at checkout and on your booking confirmation emails and is subject to their terms and conditions. It is your responsibility to check these prior to entering into any agreement.

Any dealings between you and any supplier found on or via this Website, including the delivery of products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the relevant supplier, and are done so at your own risk.

While we do monitor our suppliers carefully, we cannot warrant the quality and standard of any of the trips, products or services sold by any of our suppliers. You agree not to hold us responsible or liable for any inconveniences, financial losses of any kind, injury and/or damages of any kind to persons or property arising from any dealings with any supplier. We expressly disclaim any responsibility or liability for any damage, loss or injury arising at any time out of:

• the activities of any supplier, including but not limited to mal-practice, negligence or otherwise

• the products or services offered by a supplier

• information given by any supplier, either through this website or otherwise, regarding their products and services

• the purchase of, or inability to purchase, any supplier’s products or services

The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the merchant’s liability to you. It is your responsibility to check these prior to entering into any agreement.

Payment

Where you are asked to make payment via us, we will provide you with a secure online checkout that allows payment by credit or debit card. We will make the suppliers terms and conditions available to you to check, and details of any financial protection offered to you. We will also send you an email confirming your booking.

Trust My Travel

For bookings made after 10/10/2018:

Your booking is financially protected by Trust My Travel. By booking, you also agree to their terms and conditions at https://trustprotects.me/terms/ .

Cancellations

Cancellations by you

If you need to cancel, this may be subject to cancellation fees. Please note that deposits are always non-refundable.

The following terms apply:

Cancellation ByTerms
Less than two monthsNo refund
Two months or more

100% minus the deposit

Payment failure after 7 days of final payment due dateNo refund

Failure to fill in your trip form by its deadline may also be counted as cancelling your trip, in which case you will receive a refund in accordance with the above.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance provider.

*We reserve the right to charge an additional refund fee of 3% on any amount refunded.

Date Changes

Changes in trip dates are treated the same way as cancellations, if no additional terms for your trip are provided.

Cancellations by suppliers

We, or the supplier, may also occasionally have to make changes or cancel your booking for other reasons, and reserve the right to do so at any time.

In all cancellation circumstances we will contact you as soon as reasonably possible. You will have the choice of either accepting an offer of alternative dates or arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid (where the Force majeure or Fitness/requirements not met clauses do not apply).

Fitness/requirements not met

In rare circumstances, it may be necessary for the supplier to remove you from the trip if you are unable to safely complete the activity due to insufficient fitness, or not meeting the pre-stated requirements of the trip. In this case you will unfortunately not be eligible for a refund or any offer of credits.

Force majeure

Except where otherwise expressly stated in these Terms, the Tour Operator will not be liable or pay you compensation or refund a cancelled trip if its contractual obligations to you are affected by “unavoidable and extraordinary circumstances” meaning any event beyond the Tour Operator’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, labor difficulties, interference by authorities, political disturbance, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside the Tour Operator’s or the supplier(s) concerned’s control.

Credits

If you cancel a trip (to change dates or for any other reason), in most cases you will be given a deposit credit on your Skyhook account. Credits can be used for the deposit of most trips that are in the same currency as the credit. They cannot be used for any balance payments (payments other than the deposit).

Credits are non-refundable and cannot be exchanged for cash in part or full. They are non-transferable. In the unlikely event that a trip needs to be cancelled by the host or Skyhook, a new credit shall be issued and shall be valid for at least a further 12 months. In the event that a trip is cancelled by the customer, no refund shall be given.

Chargebacks

If you raise a Chargeback through your bank or card issuer against a payment for a booking with Skyhook, the booking relating to the payment will be treated as cancelled by the customer in line with our standard "Cancellations" terms.

Skyhook may choose to dispute the Chargeback through the Payment Provider and Card Networks (Visa, Mastercard, Amex etc.).

The Chargeback process often takes 45 days to reach a conclusion and can take longer in some circumstances. No adjustments or changes can be made to a booking connected with an unsettled Chargeback. We reserve the right to prevent a customer from making any new bookings after initiating a Chargeback.

For a Chargeback dispute settled in Skyhook's favour, we reserve the right to pass on to the customer the Chargeback fees imposed by our Payment Provider plus an administration fee up the value of the disputed booking or £250 (whichever is higher).

Personal Responsibility

Involvement in adventure sports carries a high risk of damage to property, personal injury or death. You should be sure about all risks involved, and always assume full personal responsibility for this risk.

We do not certify, warrant or guarantee that any supplier on this site meets relevant industry requirements, standards and/or levels of qualification and/or certification, including but not limited to areas such as health and safety provision and quality assurance.

You are strongly recommended to take out personal travel insurance and we recommend that every member of your party does so. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

We do not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any extreme or adventure sports, whether or not this participation is connected in any way to the use of this website, its information and/or services, and/or to a supplier that is in any way connected with this website, its information and/or services.

Information on the site

While we have endeavored to ensure the accuracy of the information available on this Website, you acknowledge and agree that the information is provided by suppliers and from other third parties. Such content is the responsibility of the merchant or third party creator of the content. We have no responsibility for such content as we are merely providing access to such content as a service to you. We do not endorse, support or represent any information about any arrangements featured on this website or any opinions posted by third parties. We cannot give any kind of warranty concerning the truthfulness, accuracy, reliability, or timeliness of any information on the website, and we have to disclaim all liability in respect of such information.

The information and materials posted on this website may contain errors, omissions, or typographical errors or may be out of date. You may not rely on any of this content. Please check the information fully with the relevant third party, or another source.

Images, attachments and files made available for download by a third party or supplier are not checked by us for viruses, and you download them at your own risk. Any questions, complaints or claims related to any product, service or information provided should be directed to the appropriate vendor.

Prices quoted are for guidance only. We do our best to ensure that all suppliers offer what they claim to offer, but we are not able to guarantee they do at all times.

Companies, firms, organisations, products, places or persons are referred to on this website for informational and guidance purposes only, and appearance on the site, does not represent an endorsement nor a recommendation. Where a recommendation is explicitly made, this is also intended for purposes of information or guidance only and we make no warranty that this recommendation is fully suitable or acceptable. All advertising is expected to conform to the appropriate advertising standards; however, users are advised to verify product information with the advertiser.

We provide hyperlinks to or refer to external websites for your information only, and we have no responsibility or liability for the content of these websites or pages. Products, services and information on them are the sole responsibility of each individual supplier. References to any products, services, hypertext links to third parties or other information by trade name or otherwise do not necessarily constitute or imply their endorsement by us.

We shall specifically not be held liable to any kind of injury, loss and/or damage to persons or property caused by any actual or alleged, libelous statements, infringements of intellectual property, privacy rights, any other rights of a similar nature, or product liability, whether resulting from negligence or otherwise, arising directly or indirectly from use of the website, or from the information and material presented on the website.

Miscellaneous

These Terms are governed by the laws of England and Wales and you irrevocably agree that the courts of England are to have exclusive jurisdiction in relation to any claim arising out of a dispute relating to these Terms, this Website or the Service.

Last updated 27/6/2018

Privacy Policy

The policy: This privacy policy notice is for this website; www.skyhookadventure.com and served Skyhook Mountaineering Ltd. and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, [Business name & other trading names]. "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
  • We are registered with the ICO under the Data Protection Register, our registration number is: A8274634
  • Lawful basis: Consent
    • The reason we use this basis: To provide information about our trips and any bookings that you have made. We also share data with selected third parties for the purpose of website analytics and marketing retargeting.
    • We process your information in the following ways: It is stored securely on our website.
    • Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    • Sharing your information: We do share your personal information with third parties and they include; Facebook and Google.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here.

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Google cookie
  • Skyhook Adventure cookie
  • Facebook cookie

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is Drip Global, Inc. We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • Course applied for
  • Course booked

Messaging (Chat & In App Communication)

Under the GDPR, we use the consent lawful basis to add you to a chat with other Skyhook website or app users after making a booking or upon you initiating or joining a chat with others.

Upon making a booking for a trip provided through this website, you will be added to a chat with other customers who are booked onto the same trip of the same date. You will also be able to use the in app messaging to communicate with the third party provider for the trip you have booked.

Your personal data such as name, social profile image etc. will be shared with others connected to you through the in-app chat.

This core feature is intended to allow you to connect and communicate with others on your trip, with the third party trip provider, and with other customers for social and organisational purposes.

Resources & further information