Terms & Conditions
As a quick summary, we act as a platform for you to book awesome mountain trips with local guides, who have been hand-picked by our UK-based guide team. When you make a booking, you are also accepting their booking terms and conditions, which we'll make available to you at the time. Make sure you check those terms.
We highly recommend travel insurance for all trips, and be sure to check it covers the ‘extreme sports’ that you are probably doing. Often this is also a requirement for your trip.
All participants must be over 18 and confident that they meet the trip requirements as stated.
We ask you to read and understand the following participation statement, from the British Mountaineering Council.
“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
Trust My Travel
For bookings made after 10/10/2018:
Your booking is financially protected by Trust My Travel. By booking, you also agree to their terms and conditions at https://www.trustmytravel.com/terms/ .
When you access skyhookadventure.com (‘this Website’), or use any service offered by us on it (‘the service’) you are accepting the following terms. They apply to you, ‘the user’.
In the event of any difference between the supplier's terms and conditions and these booking conditions, the suppliers conditions will apply in respect of that difference.
The aim of this website and our service is to provide access to holiday services available from tour operators, accommodation providers and other service providers (together ‘supplier(s)’) available around the world.
Should you make a booking, your booking contract is with the supplier(s) named on your booking confirmation emails and is subject to their terms and conditions. It is your responsibility to check these prior to entering into any agreement.
Any dealings between you and any supplier found on or via this Website, including the delivery of products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the relevant supplier, and are done so at your own risk.
While we do monitor our suppliers carefully, we cannot warrant the quality and standard of any of the holidays, products or services sold by any of our suppliers. You agree not to hold us responsible or liable for any inconveniences, financial losses of any kind, injury and/or damages of any kind to persons or property arising from any dealings with any supplier. We expressly disclaim any responsibility or liability for any damage, loss or injury arising at any time out of:
• the activities of any supplier, including but not limited to mal-practice, negligence or otherwise
• the products or services offered by a supplier
• information given by any supplier, either through this website or otherwise, regarding their products and services
• the purchase of, or inability to purchase, any supplier’s products or services
The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the merchant’s liability to you. It is your responsibility to check these prior to entering into any agreement.
When you make a booking you may be asked to pay the supplier in one of two ways - direct to supplier, or via us.
They provide their terms and conditions including details of deposit and balance payments required, the payment schedules, cancellation policies and methods available to make payments to them. These will vary with each different supplier.
Where you pay direct to the supplier, the supplier will contact you directly using the email address and phone number you provided during booking, and give you instructions to complete your booking and payment.
Where you are asked to make payment via us, we will provide you with a link to pay a deposit and/or balance securely online by credit or debit card. We will make the suppliers terms and conditions available to you to check, and details of any financial protection offered to you. We will also send you an email confirming your booking and the details of the supplier.
Cancellations by you:
If you need to cancel, this may be subject to cancellation fees, these should be outlined in the terms and conditions of the supplier. Please note that deposits are always non-refundable.
If none are provided, the following terms apply:
|Less than two months||No refund|
|Two months or more||
The lesser of:
- 100% minus the deposit and a refund fee*
- 70% of the booking value minus a refund fee*
|Payment failure after 7 days of final payment due date||No refund|
Failure to fill in your trip form by its deadline may also be counted as cancelling your trip, in which case you will receive a refund in accordance with the above.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
*An additional refund fee of 3% is charged on any amount refunded.
Changes in trip dates are treated the same way as cancellations, if no additional terms for your trip are provided.
Cancellations by suppliers:
Some trips require a minimum group size in order to proceed at the advertised price. Should that minimum group size not be reached at least 42 days before the scheduled departure date we will contact you to discuss options.
We, or the supplier, may also occasionally have to make changes or cancel your booking for other reasons, and reserve the right to do so at any time.
In all circumstances we will contact you as soon as reasonably possible. You will have the choice of either accepting an offer of alternative dates or arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid.
Involvement in adventure sports carries a high risk of damage to property, personal injury or death. You should be sure about all risks involved, and always assume full personal responsibility for this risk.
We do not certify, warrant or guarantee that any supplier on this site meets relevant industry requirements, standards and/or levels of qualification and/or certification, including but not limited to areas such as health and safety provision and quality assurance.
You are strongly recommended to take out personal travel insurance and we recommend that every member of your party does so. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
We do not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any extreme or adventure sports, whether or not this participation is connected in any way to the use of this website, its information and/or services, and/or to a supplier that is in any way connected with this website, its information and/or services.
Information on the site
While we have endeavored to ensure the accuracy of the information available on this Website, you acknowledge and agree that the information is provided by suppliers and from other third parties. Such content is the responsibility of the merchant or third party creator of the content. We have no responsibility for such content as we are merely providing access to such content as a service to you. We do not endorse, support or represent any information about any arrangements featured on this website or any opinions posted by third parties. We cannot give any kind of warranty concerning the truthfulness, accuracy, reliability, or timeliness of any information on the website, and we have to disclaim all liability in respect of such information.
The information and materials posted on this website may contain errors, omissions, or typographical errors or may be out of date. You may not rely on any of this content. Please check the information fully with the relevant third party, or another source.
Images, attachments and files made available for download by a third party or supplier are not checked by us for viruses, and you download them at your own risk. Any questions, complaints or claims related to any product, service or information provided should be directed to the appropriate vendor.
Prices quoted are for guidance only. We do our best to ensure that all suppliers offer what they claim to offer, but we are not able to guarantee they do at all times.
Companies, firms, organisations, products, places or persons are referred to on this website for informational and guidance purposes only, and appearance on the site, does not represent an endorsement nor a recommendation. Where a recommendation is explicitly made, this is also intended for purposes of information or guidance only and we make no warranty that this recommendation is fully suitable or acceptable. All advertising is expected to conform to the appropriate advertising standards; however, users are advised to verify product information with the advertiser.
We provide hyperlinks to or refer to external websites for your information only, and we have no responsibility or liability for the content of these websites or pages. Products, services and information on them are the sole responsibility of each individual supplier. References to any products, services, hypertext links to third parties or other information by trade name or otherwise do not necessarily constitute or imply their endorsement by us.
We shall specifically not be held liable to any kind of injury, loss and/or damage to persons or property caused by any actual or alleged, libelous statements, infringements of intellectual property, privacy rights, any other rights of a similar nature, or product liability, whether resulting from negligence or otherwise, arising directly or indirectly from use of the website, or from the information and material presented on the website.
These Terms are governed by the laws of England and Wales and you irrevocably agree that the courts of England are to have exclusive jurisdiction in relation to any claim arising out of a dispute relating to these Terms, this Website or the Service.
Last updated 27/6/2018
Previous Terms - Before 27/6/2018
These terms apply for bookings before 27/6/2018. For refunds, you may recieve up to 100% (minus deposit) more than 120 days before departure, 75% (minus deposit) 120-90 days before departure, 50% (minus deposit) 90-60 days before departure and 25% (minus deposit) 60-30 days before departure.
Peru Refund Policy
Please note that refunds for these trips follow the local guide's policy which is set out seperately at https://www.skyhookadventure.com/supplier-t-cs/4366 .